About A&E
 
Our Quality Commitment   Hours and Locations   Pickup and Delivery   Self Serve Copy Centers   Awards   On-time & Error-free Rates


What makes us different:  CUSTOMER SERVICE.

It's that simple. We understand that a lot of companies can handle your printing and graphics needs. What makes us different from other companies is that we believe great customer service is the most important product we offer.

We are completely devoted to providing our customers with World Class Customer Service. A&E is committed to running your job correctly and on time. We place such importance on your deadlines that we track on-time and error-free percentages daily. A&E's commitment to superior quality is the driving force behind the success of our business. We work hard to exceed your expectations. In fact, we put our quality promise in writing: If you are unhappy with any product or service you receive from A&E, we will cheerfully rerun your job, or exchange or refund your purchase.

Pickup & Delivery
A&E customer service doesn't stop just because we've printed your project. Our quality commitment extends to comprehensive delivery service as fast and friendly as every other aspect of our business. A&E's pick up and delivery services offer Houston companies a number of benefits to ensure that every project is hassle free, including:

  • Free pickup within our delivery area for any incoming job
  • A fleet of 23 satellite-tracked, radio dispatched vehicles
  • Courteous, uniformed drivers
  • 24-Hour service available
  • Quick proof of delivery by time and date
  • Online Pickups

Whether you order a pickup online or call us, we'll pick up your job at no extra charge. We have a fleet of 23 delivery vehicles available to deliver your job until midnight Monday - Friday and until 4 pm on Saturday.

Standard Pickup and Delivery Hours:
Monday - Friday 7am - midnight
Saturday, 8 am to 4 pm
24-hour service is readily available

For more information on our delivery area and rates, check out our delivery area map.

A&E also utilizes these major couriers:

  • UPS
  • FedEx
  • DHL
  • USPS
  • LoneStar Overnight
Many of the same features that set A&E's local pick up and delivery services apart also differentiate our national distribution and tracking efforts.

Payment Options
A&E is happy to accept payment by Mastercard, Visa, Discover, American Express, Check, Cash or A&E Account.

Awards
Confirming our dedication to continuous quality commitment, A&E is proud to have been recognized by the following organizations:

  • 50 Best Companies to Work for in Texas
    Texas Monthly Magazine
    2006 and 2007
    A&E was ranked #28 out of Texas’ first ever 50 Best Companies
    to Work for in Texas.

  • Pinnacle Award Winner for Business to Business Retail in 2005 and 2006
    Houston Better Business Bureau
    BBB Award For Excellence in Service
    Houston Better Business Bureau
    Winner in 2004, 2003, 2001 and 1998
    Honorable Mention in 2000
    Because we strive so hard to offer exceptional customer service, being recognized by the Houston BBB reinforces our commitment to Our Vision - to be a provider of world class customer service - the standard by which others are measured! We are both proud and humbled by the recognition.

  • Best Places to Work
    Houston Business Journal
    2004, 2003, 2002, 2001
    At A&E we believe that employees should enjoy their work experience. A&E is proud to be recognized by the Houston Business Journal as a Best Place to Work, making the top 10 list every year with our best rank, fourth, for companies with 101 – 500 employees in 2004. We have ranked 4th, 5th, 8th and 7th respectively. In our quest to offer superior customer service, quality products, and ever-increasing value, we are very appreciative of the award which recognizes our most important resource: OUR EMPLOYEES.

  • Best Workplaces in America
    Printing Industries of America - Graphic Arts Information Network
    2004, 2003, 2002, 2001
    Because we strive to provide superior customer service, quality products and provide a dynamic and fun work environment, A&E is honored to receive this distinction as a Best Workplace in our industry. We are especially grateful for the “Can-do” attitude of our employees.

  • Texas Family Business of the Year
    Baylor University – John F. Baugh Center for Entrepreneurship
    2001
    A&E was selected as the Texas Family Business of the year winner for medium sized firms in Texas. What began as a small blueprint shop in 1964 by Charley Gremillion has grown to A&E – The Graphics Complex, A Division of Thomas Reprographics. A&E is a firm that embraces the diversity of our workforce and celebrates our homegrown values.